Resources
Everything you need to buy with confidence — free downloadable guides, the policy detail behind every order (delivery, returns, privacy and terms), and the actual warranty terms attached to the equipment we sell. For our latest articles and buying advice, head to the blog. If you can't find what you need here, the FAQ and contact links below are the next stop.
Downloadable guides
Free PDF guides you can print, share with your team or keep on file.
- Fridge & Freezer Troubleshooting GuideA one-page checklist to print and keep by the fridge — the checks to run before you pay for an engineer call-out.Download PDF ↓
- Kitchen Compliance Mini-GuideA short checklist of what an EHO inspector looks for, and how to be ready before they walk in.Download PDF ↓
- Winter Hot Holding GuideHow to keep food at temperature through a winter service, and where a gantry earns its keep.Download PDF ↓
- Catering Equipment Warranty GuideWhat your warranty covers, what it does not, and how to make a claim without losing a week of service.Download PDF ↓
- Hot Holding Quick WinsFast, practical wins for holding food hot and safe right through a busy service.Download PDF ↓
- Commercial Refrigeration Mini-GuideHow to choose the right commercial fridge or freezer for your kitchen.Download PDF ↓
- Single vs Three Phase Mini-GuideA UK buyer’s guide to single and three phase power for catering equipment.Download PDF ↓
- Start-Up Equipment ChecklistEverything a new commercial kitchen needs, in one printable checklist.Download PDF ↓
- Maintenance HacksSimple maintenance habits that keep catering equipment running longer.Download PDF ↓
Policies & info
The contractual detail behind every order.
- Delivery informationLead times, courier handling and what to expect on the day.
- Refund PolicyHow returns work, time windows and what's covered.
- Privacy PolicyHow we handle your personal data and cookies.
- Terms & conditionsThe contract that governs your purchase.
- Finance with iwocaPaySpread the cost across 3 monthly payments at 0% interest.
- FAQCommon questions on ordering, delivery and warranty.
Warranties
Each piece of equipment is sold under one of the warranty terms below. The applicable warranty is shown on the product page.
Used — sold as seen
This item is sold as seen. We have inspected it before listing and it is in working order at the time of dispatch, but no warranty is provided beyond the statutory 14-day return window for faults.
If the item arrives faulty or materially different from the description, contact us within 14 days of delivery or collection to arrange a return for a full refund. Returns are at the buyer's cost and the item must come back in the same condition as sold. After 14 days, no claims for performance or condition can be accepted.
A Gas Safe or qualified electrical engineer is required for installation and commissioning, especially for gas, three-phase, and water-connected items. Per manufacturer warranty policies, your warranty may be cancelled unless an installation report can be provided.
Used — 14-day returns
This used item is sold with a 14-day returns policy for faults. If a fault is identified within 14 days of delivery or collection, contact us and we will arrange a return for a full refund. Returns are at the buyer's cost and the item must come back in the same condition as sold. The 14-day window does not apply to change-of-mind returns on used equipment.
The item has been tested and is in working order at the point of dispatch. Beyond the 14-day window, no warranty on parts or labour is provided — used catering equipment is sold without an extended manufacturer guarantee.
A Gas Safe or qualified electrical engineer is required for installation and commissioning, especially for gas, three-phase, and water-connected items. Per manufacturer warranty policies, your warranty may be cancelled unless an installation report can be provided.
3 months parts (return to base)
This new item ships with a 3-month return-to-base parts warranty from the date of delivery. If a component fails under normal commercial use within the warranty period, we will supply a replacement part free of charge.
This is a return-to-base warranty: the item (or the faulty part) is returned to us for inspection and repair, and we return it to you. On-site call-out, engineer labour, and travel costs are not included — fitting of replacement parts is the customer's responsibility. The warranty covers manufacturing defects only and excludes consumables, glass, seals, lamps, and damage caused by misuse, incorrect installation, or inadequate cleaning.
To make a claim, contact our support team with your order number and a brief description of the fault and we will arrange the return.
6 months parts only
This new item ships with a 6-month parts-only warranty from the date of delivery. Any component that fails under normal commercial use within the warranty period will be replaced free of charge.
Labour, call-out, and travel costs are not included — the customer is responsible for engaging a qualified engineer to fit replacement parts. The warranty covers manufacturing defects only and excludes consumables, glass, seals, lamps, and damage caused by misuse, incorrect installation, or inadequate cleaning.
To make a claim, contact our support team with your order number and a brief description of the fault.
1 year parts & labour
This new item ships with a 12-month parts-and-labour warranty from the date of delivery. Any component that fails under normal commercial use within the warranty period will be repaired or replaced at no cost to you, including the engineer's labour and call-out.
The warranty covers manufacturing defects only and excludes consumables, glass, seals, lamps, customer-fault damage, and faults caused by incorrect installation or inadequate cleaning. Servicing must be carried out by an approved engineer to keep the warranty valid.
To make a claim, contact our support team with your order number and a brief description of the fault.
2 years parts & labour
This new item ships with a 24-month parts-and-labour warranty from the date of delivery. Any component that fails under normal commercial use within the warranty period will be repaired or replaced at no cost to you, including the engineer's labour and call-out.
The warranty covers manufacturing defects only and excludes consumables, glass, seals, lamps, customer-fault damage, and faults caused by incorrect installation or inadequate cleaning. Servicing must be carried out by an approved engineer to keep the warranty valid.
To make a claim, contact our support team with your order number and a brief description of the fault.
Manufacturer's 3 year parts and labour
This new item ships with a 36-month manufacturer warranty covering parts and labour from the date of delivery. The manufacturer's authorised service network handles claims directly; we will register your unit on dispatch.
The warranty covers manufacturing defects only and excludes consumables, glass, seals, lamps, customer-fault damage, and faults caused by incorrect installation or inadequate cleaning. Annual servicing by a qualified engineer is recommended to keep the warranty valid.
To make a claim, contact our support team with your order number — we will route the claim through to the manufacturer and keep you updated on the engineer visit.
Combisteel 2-year manufacturer warranty
This Combisteel item ships with a 24-month manufacturer warranty covering parts and labour from the date of delivery. Combisteel's authorised service network handles claims directly; we will register your unit on dispatch.
The warranty covers manufacturing defects only and excludes consumables, glass, seals, lamps, customer-fault damage, and faults caused by incorrect installation or inadequate cleaning. Annual servicing by a qualified engineer is recommended to keep the warranty valid.
To make a claim, contact our support team with your order number — we will route the claim through to Combisteel and keep you updated on the engineer visit.
Specs & data
Detailed product spec sheets are available on individual product pages and in the at-a-glance section. Browse the full catalogue to view dimensions, electrical requirements, capacities and connection details for each item.
Browse the catalogue →